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Basic Training

Chapter 1
This chapter includes how to set up an VOIP device in a local network. It covers the topics of router, switch, hub and firewall.

Chapter 2
This chapter includes the topic to install and setup USB phones on windows. The training includes a detail level on how to setup the driver manually for USB devices.

Chapter 3
We provide training to better support VOITSP Inc. partners worldwide. Case based troubleshooting for technical issue in VOITSP network is with more accurate approach.

Chapter 4
VOITSP Inc. has a wide range of trobleshooting knowdlege base for VOIP device. In this chapter we will provide real life examples on the frequent problems encounter by some end users.

Chapter 5
As there are many different brand of routers and firewalls in the market, we provide some hand-on configuration to setup a VOIP phone to get through the firewall. Once you have complete this training, you should be able to solve the most frequent firewall problems.

Broadband Phone Installation

Advanced Training

Our training has provided successful support to all our global partners in the VOIP field. We provide basic training for general technical support to better serve clients and we also provide advanced training for setting up VOIP server and VOIP Business Management System (VBMS).

Chapter 2: Quick Installation Guide for USB phones

Plug in the USB phone to your PC before you turn on your PC otherwise restart your PC.
Insert the Installation CD and install NetPhone software or download the new firmware from your own URL to Download NetPhone Software.
Open NetPhone USB user interface.
If it says “no device found" then go to control panel and Add/Remove hardware. Add NetPhone as an USB net phone.
Login using account ID, phone number, and password. You can find this information on the back of the phone.
If logged in successfully, the phone is ready for use.
If you can’t log in, please make sure your have input the correct log in information. Otherwise, write down the error message and contact our support.
Note: Turn the phone volume down will significant reduce echo from caller’s own voice.

Note: NetPhone software has been thoroughly tested with Windows XP operating systems. There is no security threat against end users?PC setup. Please click “Continue Anyway" to continue the installation on Windows XP when it tells you the software is not tested for Windows XP.